Política de reembolso

Refund Policy of Personalize3D

At Personalize3D, we are committed to ensuring your satisfaction with every purchase made in our store. However, we understand that there may be situations where a refund is necessary. Therefore, we have formulated the following refund policy to guide you:

• Full Refund: a. If you are not completely satisfied with the product purchased at Personalize3D, you may request a full refund of the amount paid within 7 days of purchase. b. The product must be returned in its original packaging, without signs of use or damage.

• Partial Refund: a. If the product has manufacturing defects or damages during transportation, you may request a partial refund. b. In this case, please contact us as soon as possible so that we can assess the situation and arrange the appropriate refund.

• Refund Process: a. To request a refund, contact our customer service team providing the details of your purchase and the reason for the request. b. Upon receiving your request, we will analyze it and respond as quickly as possible, providing instructions on how to proceed with the return, if necessary. c. The refund will be processed once we receive the returned product and confirm its condition.

• Exceptions: a. Products that have been damaged due to misuse or negligence by the customer may not be eligible for a refund.

• Shipping Fee Refund: a. Original shipping fees are non-refundable unless the reason for the refund is due to an error by Personalize3D. b. In the case of a refund, only the product value will be refunded.

• Order Cancellation: a. You may cancel an order before shipment by contacting us as soon as possible. b. If the order has already been shipped, you can follow the return process as described in this policy.

By making a purchase at Personalize3D, you agree to the terms of this refund policy. If you have any questions or concerns, please do not hesitate to contact us. We are here to assist you and ensure a satisfactory shopping experience.